Notice of Payment

Payment terms are determined based on prior cancellations within the calendar year.

• Clients with no prior cancellations do not require a deposit. Payment is due at the time of service.

• Clients who have used their courtesy cancellation are required to submit a 50% non-refundable deposit to confirm all future bookings. The remaining balance is due at the time of service.

• House Sitting is billed per day. A day is divided into 3 sections for partial days arriving/departing before Noon will be billed 1/3 of the daily fees, arriving/departing between noon and 4 pm will be billed 2/3 of the daily fees, arriving/departing after 4 pm will be billed a full day of daily fees.

Bookings requiring a deposit are not confirmed until payment is received.

**Terms of services as of 2/2/26

Expectations of Services Provided

A Pawesome Family Caretaker will provide care for your home and pet(s) as agreed upon at the time of booking confirmation. This includes adherence to feeding, medication, exercise, and care instructions provided by the Pet Parent(s).

During pet and house-sitting services, pets will not be left unattended for more than 4 hours whenever possible. In the event of delays due to emergencies or unforeseen circumstances, you and/or your emergency contact will be notified.

Photo and/or verbal updates will be provided during each visit or stay.

Emergency Care

In the event of an emergency, I will follow the emergency plan provided, contact you and/or your emergency contacts, and transport your pet(s) to a veterinarian if necessary.

Pet Parent(s) are financially responsible for all veterinary and emergency care costs.

Accidents & Liability

Pet Parent(s) are responsible for any injuries, damages, or losses sustained by the caretaker or their property resulting from pet behavior, unsafe conditions, or incidents occurring during a booking, including bites, falls, or accidents.

Cancellation Policy

• A 50% non-refundable deposit is required for all bookings.

• Each client is granted one courtesy cancellation per calendar year, provided cancellation occurs at least 48 hours prior to the scheduled service.

• If cancelled two weeks or more prior to the service start date your courtesy cancellation will not be used otherwise your annual Courtesy cancellations will result in a credit applied to the client’s account, not a cash refund.

After the courtesy cancellation has been used:

• All cancellations will forfeit the deposit.

• Cancellations made within 48 hours of service may be charged the full service amount.

If the caretaker must cancel for any reason, a full refund or account credit will be issued within a reasonable timeframe.

Paws of Light Fund:

Eligibility

Assistance may be considered when:

A pet parent experiences a medical emergency, hospitalization, or death

No immediate alternate caregiver is available

Services are requested within a reasonable timeframe of the event

Eligibility is determined on a case-by-case basis at the sole discretion of Athenas Pawesome Pet Services.

Covered Services

The fund may cover:

Pet sitting, drop-in visits, or other standard care services offered by Athenas Pawesome Pet Services

Care provided directly by our business only

The fund does not cover:

Veterinary bills

Medical treatments

Boarding at external facilities

Long-term or indefinite care

Services outside those offered by Athenas Pawesome Pet Services

Financial Limits

To ensure sustainability:

Assistance is limited to a maximum dollar amount per case, determined at the time of approval

Assistance is limited to a defined duration of care

The fund may be paused at any time due to availability

Availability of funds is not guaranteed.

Funding Sources

The Paws of Light Fund may be supported by:

Voluntary client contributions

Fundraisers hosted by Athenas Pawesome Pet Services

Allocated portions of business revenue

All funds are tracked internally and used solely for the purposes outlined in this policy.

Decision-Making

All decisions regarding:

Eligibility

Amount of assistance

Duration of care

are made solely by Athenas Pawesome Pet Services. Decisions are final and not subject to appeal.

Disclaimer

The Paws of Light Fund is a discretionary assistance program and does not create any contractual obligation. Participation in the program does not guarantee services or ongoing support.

Athenas Pawesome Pet Services reserves the right to modify or discontinue the Paws of Light Fund at any time.

Future Expansion

In the future, the Paws of Light Fund may expand to support foster sponsorships and broader pet welfare initiatives through a separate nonprofit entity. Any such expansion will be clearly communicated and governed independently.

Last updated: 2/2/26